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The
House of Tuscany makes every attempt to answer any questions asked of us:
here
are a few frequently addressed
subjects.
Return Policyof
The House of Tuscany:
Damaged Goods: All
merchandise is packed carefully to avoid damage in transit. When damage occurs
in transit, The customer must notify the House Of Tuscany within 3 days in order
that a claim may be filed with the carrier.
Returns:
All purchased items may be returned for a full refund, except custom orders and
candle sleeves minus shipping and handling charges. Please notify us within a
seven (7) day period of the arrival of goods to your address to obtain a Return
Goods Authorization Number (RGA). Items being returned must be properly packed
in their original boxes along with all included packing, parts, accessories, and
instructions. The freight for items being returned will need to be prepaid. No
returns will be accepted without our prior written approval. Merchandise
returned without an RGA number will not be given credit and shall be returned at
customer's expense.
There will be a 20% RESTOCKING FEE on all returned merchandise.
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